Frequently Asked Questions

Patients, Pediatric Specialties and Providers

How can I find a specific DMG CRS specialist?

DMG CRS includes pediatric specialists in more than 25 medical specialties. To search for a provider by name, use the Provider Search tool and input the provider’s first and/or last name. To search for a provider in a specific medical specialty, select the specific pediatric medical specialty to see a list of the providers.

Does DMG CRS only serve CRS patients?

No. DMG CRS provides care to pediatric patients of all ages across a wide range of health conditions. Whether your child needs an annual exam or coordinated care for a complex condition, DMG CRS is here to support the health of your child.

How do I schedule an appointment for my child with a DMG CRS medical provider?

Whether you are a new or existing patient, please contact DMG CRS at (602) 914-1520 to schedule an appointment. Established DMG CRS patients can also request an appointment through the DMG Patient Portal.

Does DMG CRS only serve AHCCCS patients?

No. DMG CRS provides care to pediatric patients of all ages and accepts AHCCCS as well as most commercial medical insurances and cash pay.

I need to speak to my child’s DMG CRS medical provider. How do I contact them?

To contact your DMG medical provider, please call DMG CRS at (602) 914-1520 and ask for the provider or their medical specialty clinic. Please be aware that the medical provider will not likely be able to take your phone call immediately as they’re serving patients. However, the medical receptionist will either take a message and provide it to your DMG CRS physician or have another qualified team member speak with you to answer your questions and/or address your concerns as quickly as possible. You may also use the secure, confidential Patient Portal to ask questions, share information or message your child’s DMG CRS medical provider.

Does DMG CRS have bilingual staff or translators?

Yes. Many DMG CRS staff members are bilingual and speak English and Spanish, including some social workers. In addition, DMG CRS provides translation services across many languages for families who do not speak English or are more comfortable communicating in their primary language.

Billing, Insurance, and Customer Service

What are the hours of operation of DMG’s Customer Service department?

Our Customer Service department is available Monday-Friday, 8am-5pm AZ time and can be reached at (602) 470-5075.

How can I pay my DMG bill? Can I pay it online? What payment methods are accepted?

For your convenience, we offer a few options to pay your DMG bill. Having your DMG billing statement available when paying your bill will save you time.

Online with a credit or debit card
By phone with a credit or debit card: Call DMG’s billing department at (602) 470-5075 Monday-Friday, 8am-5pm AZ time.
By mail to the address noted on your DMG billing statement (Lockbox 860183, Minneapolis, MN 55486-0183). Please do not send cash if paying by mail.
In-person at DMG billing office, 2929 E. Thomas Rd., Phoenix, AZ 85016. Cash, credit or debit card, personal check or money orders are accepted.

What health insurance plans does DMG CRS accept?

DMG CRS accepts most major insurance plans, including AHCCCS. To find out if DMG CRS is contracted with your health insurance plan, please call (602) 914-1520.

I received a bill for medical services provided by a DMG physician, but I don’t know what it’s for and/or recognize it. How can I get more information? What should I do?

If you have questions about a bill received from DMG or DMG CRS, please contact DMG’s billing department at (602) 470-5075 Monday-Friday, 8am-5pm AZ time or email Billing@DMGAZ.org.

Medical Records

How do I request my child’s medical records?

To get copies of your child’s medical records sent to you or another provider’s office outside of DMG, please contact DMG medical records at (602) 914-1520 extension 2.

DMG Careers and Human Resources

I am a medical provider and interested in joining DMG CRS. Whom should I contact?

Thank you for your interest in joining DMG CRS. We are always looking for physicians and advanced practitioners to join our team that are committed to providing compassionate, high quality medical care to all; maintaining the highest standards of ethical conduct, courtesy, and responsibility; supporting research; and training future healthcare providers. To see current medical provider openings and apply online, view our Provider Job Listings. If you do not see an opening that matches your experience, please feel free to email your CV to practice@dmgaz.org so we can contact you for future opportunities.

How can I apply for a job at DMG CRS?

Thank you for your interest in joining DMG CRS. To see current openings for administrative, clinical and/or medical provider opportunities and apply online, visit DMG Careers.

Can I volunteer at DMG CRS?

Yes. DMG CRS offers volunteer opportunities. To get more information on available volunteer opportunities at DMG CRS, call our Child Life Specialists at (602) 914-1520.

I am a medical student and am interested in gaining more experience through available training with DMG medical providers. What training opportunities are available?

As a trusted partner in training the future healthcare providers in Arizona and founding member of the Creighton University Arizona Health Education Alliance, we offer programs for undergraduate medical students, allied health professionals, residents, and more. For a complete list of opportunities, visit DMG Medical Education Programs.

How can I verify a candidate’s employment with DMG CRS? Is the employment verification process the same for DMG-employed medical providers?

DMG’s Human Resources team is available to assist in verifying the employment of employed medical providers and non-medical employees. Please fax employment verification requests to: (602) 468-4598.